Questions & Answers

For your convenience, here you will find answers to our most frequently asked questions.
If you have any additional inquiries, please reach out through our Contact Us page and our team will be happy to assist you.

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Do you ship internationally?

Yes. WOOA provides free worldwide shipping, allowing you to shop with ease and select the perfect design that reflects your personal style.

How long does shipping usually take?

All of our products are made to order to ensure perfection and minimize waste.

Shipping Times

Each item is carefully inspected at our WOOA facility in South Korea before shipping, and full tracking is provided. Production and inspection take approximately 3 business days, which is not included in the shipping time. WOOA offers free worldwide shipping, which typically takes 7 to 14 business days depending on your location.

Premium shipping option

For customers who wish to receive their order sooner, we offer a premium shipping option available at an additional cost. The exact surcharge varies by region and can be confirmed on the product purchase page. With premium shipping, delivery takes approximately 4 business days, excluding production time.

Do you provide tracking information for orders?

All orders are fully trackable. Once your item leaves our warehouse, you will receive an email containing your tracking number and a link to follow your shipment. Please note that tracking information may take 24 to 48 hours to appear after dispatch.

What is your return and exchange policy?

At WOOA, customer satisfaction is our highest priority, and we are committed to providing high quality products and a seamless shopping experience. However, if your WOOA item has any defects, you may return it within 10 days of receipt. For more details, please refer to our Return Policy here.

Can I change or cancel my order after it has been placed?

At WOOA, each case is made to order especially for you. On your profile’s order status page, once your order shows as“Confirmed”, it means production has already begun and the order can no longer be canceled.
If your order is stillbefore the “Confirmed” stage, you may cancel it free of charge.